Refund and Cancellation Policy

1. Order Cancellation Policy (Pre-Shipment)

You may cancel your order within 24 hours of placing it or before the order is marked as ‘Processed’ (i.e., when a tracking number is generated), whichever occurs first.

• Cancellation Deadline: Orders cannot be canceled once they enter the shipping stage.
• Partial Cancellations: Due to inventory and fulfillment constraints, partial order cancellations are not allowed.
• Refund Timing: If eligible, refunds for canceled orders will be processed within 1–7 business days (may take up to 10 business days based on your payment provider).

2. Product Returns & Refunds (Post-Delivery)

If you received an incorrect, defective, or damaged product, you can request a return within 7 days of delivery through the ‘My Orders’ section on farmherbs.com.

Eligibility for Returns

✅ The product is defective, damaged, or expired upon arrival.

✅ The wrong product was shipped to you.

✅ Items missing from your order.

Non-Returnable Items

❌ Opened or used personal care/skincare items.

❌ Perishable food or herbal items.

❌ Personalized/custom-made products.

❌ Gift cards and promotional giveaways.

Return Process

1. Submit a Return Request: Log in to your account and initiate a return within 7 days of delivery. Include photos of the product and packaging for faster approval.
2. Approval & Pickup: We will review your request within 2 business days and schedule a pickup within 3 business days if it is approved.
3. Inspection & Refund: Once the item is received and verified at our facility, a refund will be issued within 5–7 business days to the original payment method.

3. Refund & Exchange Policy

We offer the following refund options based on return eligibility:

✅ Full Refund: Processed to the original payment method. COD orders will be refunded via bank transfer or store credit.

✅ Replacement: A new item will be shipped free of cost (subject to availability).

Shipping Costs

• If the return is due to our mistake (e.g., incorrect or damaged product), Farmherbs covers all return shipping costs and refunds original shipping fees if charged.
• If the return is at the buyer’s discretion (e.g., changed mind, incorrect item ordered), the buyer is responsible for return shipping fees, and original shipping charges are non-refundable.

4. Additional Important Notes

• Proof of Return: Keep tracking details until your refund is processed (at least 14 days after refund approval).
• Late Refunds: If you haven't received your refund within 10 business days, check with your bank or payment provider before contacting us.
• Damaged or Missing Items: Notify us within 48 hours of delivery for quicker resolution.

5. Consumer Protection & Legal Compliance

This policy is aligned with India’s Consumer Protection Act 2019, ensuring a fair and transparent refund process. Farmherbs is committed to resolving all return and refund requests within 30 days of approval.

6. Contact Us

If you need further assistance, reach out to our Customer Happiness Team:

📧 Email: hello@farmherbs.com

📞 Phone: +91 079-470-44776 (Sun-Sat, 8 AM – 8 PM IST)

7. Policy Updates

Sreedhareeyam Farmherbs India Private Limited reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Please check our website for the most current version.
By making a purchase on farmherbs.com, you agree to abide by the terms and conditions and this Refund and Cancellation Policy.

If you have any questions or concerns, please contact our customer happiness team for assistance.

Thank you for shopping with Farmherbs! 🌱

Updated on: 01/01/2025