Refund and Cancellation Policy

Order Level Cancellation

You can login to your account and request for cancelling the order before the order is being shipped. Once the order status changes into the shipping stage, this cancellation option won't be available. A refund will be issued against your order upon your request. Refunds may take 1-7 days after payment partner confirmation.

Communication of shipping details may be delayed, so receiving shipment confirmation from our side can't be considered as the time of shipping. For all orders, cancellation will be for the entire order, partial cancellation is not possible.

Product Level Cancellation (Product return)

Once the product is delivered to consignee, you can request product return from your account on farmherbs.com under ‘My Order’ section within 7 days from the date of delivery. The seller will arrange pickup of the returning items, but the original shipping charges incurred for sending the product/products to the buyer will not be refunded under any circumstance. Refund will be initiated only after the items are received at the seller’s facility and the seller approves the return. Refunds may take 1-7 days after payment partner confirmation.

Refund Policy

• Definition: 'Refund' is defined as the action of giving back the money taken from the customer by Farmherbs Botanicals.
• Following situations may arise:
  • Item was defective
  • Item was damaged during the Shipping
  • Products was / were missing
  • Wrong item was sent.
• Return could also result in a refund of money in most of the cases. Points to be noted:
  • Sellers can always accept the return irrespective of the policy.
  • If Seller disagrees with a return request, the Buyer will be notified of the precise reason.
• We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. Buyer needs to raise the refund request within 7 days from the date of delivery. Once Buyer has raised a return request by contacting the seller, while closing the return ticket, seller can accept one of the following:
  • Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
  • Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
  • Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)
  • Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back)
• Shipping cost for returning the product shall be borne and incurred by the Seller.

Communication

All communication regarding cancellations, refunds, or other inquiries should be directed to hello@farmherbs.com or our customer happiness number 079-470-44776

Policy Updates:

Sreedhareeyam Farmherbs India Private Limited reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Please check our website for the most current version.
By making a purchase on farmherbs.com, you agree to abide by the terms and conditions and in this Refund and Cancellation Policy. If you have any questions or concerns, please contact our customer happiness team for assistance.

Updated on: 01/01/2024